We live in an age where customer service of any kind is almost non-existent. However, I was pleasantly surprised by Eastpak’s customer service. I purchased an Eastpak backpack during my days at Miami University. Since then I have used it as my carry on bag for numerous business trips. The main zipper failed since I greatly overloaded it on many of those business trips while avoiding the need to check any luggage. I recalled that my back pack had a lifetime warranty. I contacted Eastpak and they sent me a handy pre-addressed plastic envelope to send it in for repair. I received a postcard shortly thereafter noting that they received my back pack. A week later I received my back pack with an even stronger looking zipper. Woo hoo! Great service and a great product made in America.