Customer service is non-existent in this current day and age. However, I must give kudos to the kind folks at HO Watersports / Hyperlite.
I use my collection of waterski equipment frequently and work hard to maintain it well. Occasionally, my equipment breaks and I contact the vendor to check the availability of replacement parts (and I always attach digital pictures of the equipment failure). Every time that I have contacted HO / Hyperlite about an equipment failure they have supplied me with free replacement parts shipped to my door. This approach to customer service deserves kudos and I will continue to buy lots of waterski equipment from them and encourage you to do the same!