I haven’t used my eBay account in awhile and I decided to log in. I was surprised to find that my eBay account had been suspended. According to an e-mail from eBay the only way to resolve this issue is to fax them a copy of my driver’s license along with my eBay ID, e-mail address, and telephone number. Since eBay doesn’t have a customer service phone number, this appears to be the only approach. Does anyone else find this process ridiculous? Why would I send all the data necessary for an identity theft to a fax number I was given in an e-mail?

I really want to reactivate my eBay account since I have built up quite a few favorable feedbacks. However, I find their process overly intrusive. What should I do? Am I paranoid?

Here is the e-mail I received from eBay:

Thank you for contacting eBay’s Trust and Safety Department about your suspension. We temporarily suspended your trading privileges because your eBay account password had been compromised. In order to restore control of the account to you as quickly and safely as possible, we are sending this automated email with important information and instructions.

Please be assured that closing your account was necessary to prevent any unauthorized activity. While we cannot disclose the investigative procedures that led us to this action, we hope you feel confident that we acted in your best interest.

For your protection, we need you to verify your identity so we can make sure you are the owner of the account. Please send a copy of your driver’s license or other government-issued identification. Be sure to
include your eBay user ID, email address, and a valid telephone number with your fax. You can send this information to the following fax number:
Please allow 48 to 72 hours for this information to be processed. Emailing us before that time will result in delays. We will review your account and contact you by email. Please note that any documents submitted will be destroyed after your registration information has been verified. If you are concerned about faxing sensitive information (such as your Social Security number), please black it out. Your full name and address must be legible.

We look forward to working with you towards the restoration of your account. Thank you for your patience and effort in this important matter.

eBay Trust and Safety Team

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